Terms & Conditions

Last Updated: 12 September 2026

Welcome to ARCHILANA.

These Terms & Conditions govern your use of https://archilana.com/ and your purchase of products from ARCHILANA TEXTILES.

By accessing or using our website, creating an account or placing an order, you agree to these Terms & Conditions, subject to your rights under applicable law.

  1. BUSINESS INFORMATION

Business Name: ARCHILANA TEXTILES
Brand Name: ARCHILANA

Address:
ARCHILANA TEXTILES (Second Floor)
Company Bagh, Basti
Uttar Pradesh – 272001, India

Customer Support:
+91 5542 319251

WhatsApp / Call Support:
+91 92782 66360

Support Hours:
9:00 AM to 9:00 PM

Email:
care@archilana.com

Grievance Officer:
Archana Rao
Proprietor / Grievance Redressal Officer
Email: care@archilana.com
Phone: +91 5542 319251

  1. WEBSITE USE

Customers agree to use the website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities
  • Attempt to gain unauthorised access to the website or another customer’s account
  • Misuse website content or functionality
  • Provide false or misleading information while creating an account or placing an order
  • Interfere with the normal operation or security of the website
  1. CUSTOMER ACCOUNT

Customers may create an account to place orders and access account-related services.

Customers are responsible for providing accurate information and maintaining the confidentiality of their login credentials.

ARCHILANA may take reasonable steps to protect accounts and prevent unauthorised use.

  1. REGISTRATION AND EMAIL VERIFICATION

Where email verification is enabled, customers may be required to verify their email address before an account can be activated or used.

Customers must provide a valid email address and accurate registration information.

  1. PRODUCTS AND PRODUCT INFORMATION

ARCHILANA makes reasonable efforts to display accurate information about products, including:

  • Product name
  • Images
  • Description
  • Fabric
  • Colour
  • Size
  • Price
  • Applicable offers
  • Availability
  • Other relevant product details

Colours may appear slightly different depending on the customer’s device display and photography conditions.

Product availability may change without prior notice.

  1. PRICE, TAXES AND CHARGES

Product prices displayed on the website will be shown in Indian Rupees (INR).

Applicable GST/taxes, delivery charges, handling charges or other mandatory charges, where applicable, will be displayed or reflected in the order and checkout information as required by law.

The final payable amount will be shown before the customer places the order.

  1. COUNTRY OF ORIGIN

Where required by applicable law, country-of-origin information will be provided with the relevant product information.

  1. ORDERS

Placing an order constitutes a request to purchase the selected products.

An order may be accepted, rejected or cancelled where reasonably necessary, including circumstances involving:

  • Product unavailability
  • Pricing or listing errors
  • Technical errors
  • Suspected fraudulent activity
  • Incorrect or incomplete information
  • Other circumstances permitted by applicable law

If an order is cancelled after payment has been received, any eligible refund will be processed in accordance with applicable law and our refund procedures.

  1. PAYMENT

ARCHILANA may offer payment methods such as:

  • Cash on Delivery (COD)
  • Online payment methods made available at checkout

Available payment methods may vary based on product, delivery location, order value or other operational conditions.

Online payments may be processed through authorised third-party payment service providers.

Customers should never share UPI PINs, ATM PINs, banking passwords or similar confidential credentials with ARCHILANA or any person claiming to represent ARCHILANA.

  1. SHIPPING AND DELIVERY

ARCHILANA currently provides delivery within India.

Orders may be shipped through Shiprocket and/or other authorised courier and logistics partners.

Estimated delivery timelines may vary depending on destination, courier availability, weather, operational conditions, public holidays and other circumstances beyond reasonable control.

ARCHILANA will make reasonable efforts to dispatch and deliver orders within the communicated timeframe.

  1. ORDER CANCELLATION

Customers may request cancellation until the order is dispatched.

After dispatch, cancellation may no longer be possible and the applicable return/exchange process may apply.

Nothing in this clause limits any cancellation or consumer rights available under applicable law.

  1. RETURN, EXCHANGE AND REFUND

Returns, exchanges and refunds are governed by ARCHILANA’s Return, Exchange & Refund Policy.

The policy is available on the website and forms part of these Terms & Conditions.

The return policy does not restrict any mandatory consumer rights or remedies available under applicable law.

  1. INTELLECTUAL PROPERTY

The ARCHILANA brand name, logo, website design, text, photographs, graphics and other original website content are owned by or lawfully used by ARCHILANA TEXTILES or its respective rights holders.

No content may be copied, reproduced, modified, distributed or commercially used without appropriate permission, except where permitted by law.

  1. THIRD-PARTY SERVICES

Our website may use third-party services for payment processing, shipping, logistics, email, analytics, communication and other functions.

Such third-party services may be subject to their own terms and privacy policies.

  1. WEBSITE AVAILABILITY

ARCHILANA aims to keep the website available and functioning properly but does not guarantee uninterrupted or error-free availability at all times.

Temporary interruptions may occur due to maintenance, technical issues, network problems, security events or circumstances beyond our reasonable control.

  1. LIMITATION OF LIABILITY

To the extent permitted by applicable law, ARCHILANA will not be responsible for losses caused by circumstances beyond its reasonable control.

Nothing in these Terms & Conditions excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable law.

  1. GRIEVANCE REDRESSAL

Customers may raise complaints or grievances by contacting:

Grievance Officer:
Archana Rao
Proprietor / Grievance Redressal Officer

Email:
care@archilana.com

Phone:
+91 5542 319251

Complaints will be acknowledged within 48 hours and addressed within the period required under applicable law, including the applicable one-month grievance redressal period where required under the Consumer Protection (E-Commerce) Rules, 2020.

A complaint/service ticket number may be provided for tracking the grievance.

  1. PRIVACY

Use of the ARCHILANA website is also governed by our Privacy Policy, which explains how personal information is collected, used, protected and handled.

  1. CHANGES TO THESE TERMS

ARCHILANA may update these Terms & Conditions from time to time due to changes in services, business operations or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

  1. GOVERNING LAW

These Terms & Conditions shall be governed by the laws of India.

Any dispute shall be subject to the jurisdiction of competent courts and authorities as provided under applicable law.

  1. CONTACT US

For questions, support or complaints:

ARCHILANA TEXTILES
Email: care@archilana.com
Customer Support: +91 5542 319251
WhatsApp / Call: +91 92782 66360
Support Hours: 9:00 AM to 9:00 PM

Address:
ARCHILANA TEXTILES (Second Floor)
Company Bagh, Basti
Uttar Pradesh – 272001, India