Last Updated: 11 September 2026
ARCHILANA TEXTILES (“ARCHILANA”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide while using our website, https://archilana.com/, placing orders, creating an account, contacting customer support, or otherwise interacting with our services.
1. BUSINESS INFORMATION
Business Name: ARCHILANA TEXTILES
Brand Name: ARCHILANA
Address:
ARCHILANA TEXTILES (Second Floor)
Company Bagh, Basti
Uttar Pradesh – 272001, India
Customer Support:
+91 5542 319251
WhatsApp / Call Support:
+91 92782 66360
Customer Support Hours:
9:00 AM to 9:00 PM
Email:
care@archilana.com
Grievance Officer:
Archana Rao
Proprietor / Grievance Redressal Officer
Email: care@archilana.com
Phone: +91 5542 319251
2. INFORMATION WE COLLECT
Depending on how you use our website, we may collect information such as:
• Full name
• Mobile number
• Email address
• Password and account-related information
• Billing and delivery address
• Order and purchase information
• Product preferences and related information
• Customer support communications
• Return, exchange and refund information
• Information required to process payments through our payment service providers
• Website usage, device and technical information, where applicable
We do not ask customers to share UPI PINs, ATM PINs, banking passwords or similar confidential payment credentials with ARCHILANA.
3. HOW WE USE YOUR INFORMATION
We may use your information to:
• Create and manage your customer account
• Verify your email address
• Process and fulfil orders
• Arrange delivery and shipment
• Process returns, exchanges and eligible refunds
• Process payments through authorised payment service providers
• Provide customer support
• Communicate with you regarding your orders, account or service requests
• Send important service-related communications
• Prevent fraud, misuse and unauthorised activity
• Improve our website, products and customer experience
• Comply with applicable laws and legal obligations
4. EMAIL VERIFICATION AND ACCOUNT SECURITY
Where email verification is required, we may send a verification code, link or other verification communication to the email address provided during registration.
You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.
5. PAYMENT INFORMATION
Payments may be processed through authorised third-party payment service providers.
ARCHILANA does not intentionally store confidential payment credentials such as UPI PINs, ATM PINs or banking passwords.
Payment providers may process information according to their own privacy policies and applicable security requirements.
6. SHIPPING AND LOGISTICS PARTNERS
To fulfil orders, we may share necessary information such as your name, address, mobile number and order details with authorised courier, logistics and delivery partners.
We may use Shiprocket and/or other authorised logistics partners depending on service availability and operational requirements.
7. SHARING OF INFORMATION
We may share necessary information with:
• Payment service providers
• Courier and logistics partners
• Technology and website service providers
• Email and communication service providers
• Customer support/service providers
• Government authorities or law-enforcement agencies where legally required
• Professional advisers where reasonably necessary for legal or business compliance
We do not sell your personal information to third parties.
8. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to maintain login sessions, remember preferences, improve functionality, analyse website usage and support essential website operations.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
9. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, legal, tax, fraud-prevention and other legitimate business requirements, subject to applicable law.
11. YOUR RIGHTS AND PRIVACY REQUESTS
Subject to applicable Indian data-protection laws and their effective dates, you may have rights relating to your personal information, including applicable rights to access information, correction, updating, withdrawal of consent where applicable, grievance redressal and other rights provided by law.
For privacy-related requests or questions, contact:
Email: care@archilana.com
Phone: +91 5542 319251
We may need to verify your request before taking action in order to protect your account and personal information.
12. CHILDREN
Our website is intended for general consumers and is not knowingly directed at children.
13. THIRD-PARTY WEBSITES
Our website may contain links or integrations to third-party websites or services. ARCHILANA is not responsible for the privacy practices of third parties. Customers should review the privacy policies of those third parties before providing information to them.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable laws.
The updated version will be published on this page with a revised “Last Updated” date.
15. CONTACT US
For privacy questions, requests or concerns:
ARCHILANA TEXTILES
Email: care@archilana.com
Customer Support: +91 5542 319251
WhatsApp / Call: +91 92782 66360
Support Hours: 9:00 AM to 9:00 PM
Address:
ARCHILANA TEXTILES (Second Floor)
Company Bagh, Basti
Uttar Pradesh – 272001, India