SHIPPING POLICY

Last Updated: 3 October 2026

Thank you for shopping with ARCHILANA.

This Shipping Policy explains how orders placed through https://archilana.com/ are processed, dispatched and delivered.

  1. BUSINESS INFORMATION

ARCHILANA TEXTILES
Brand: ARCHILANA

Address:
ARCHILANA TEXTILES (Second Floor)
Company Bagh, Basti
Uttar Pradesh – 272001, India

Customer Support:
+91 5542 319251

WhatsApp / Call Support:
+91 92782 66360

Support Hours:
9:00 AM to 9:00 PM

Email:
care@archilana.com

  1. DELIVERY AREA

ARCHILANA currently provides online delivery within India only.

International shipping is not currently available.

We may expand delivery to additional markets in the future as our business grows.

  1. ORDER PROCESSING & DISPATCH

We aim to process orders promptly.

Orders will generally be prepared and dispatched the same day or the next business day, subject to:

  • Order confirmation
  • Product availability
  • Payment confirmation, where applicable
  • Courier/logistics service availability
  • Operational circumstances

In general, we aim to dispatch orders within 1–2 business days.

Orders placed on Sundays, public holidays or during exceptional operational circumstances may require additional processing time.

  1. SHIPPING PARTNERS

Orders may be shipped through Shiprocket and/or other authorised courier and logistics partners selected according to service availability and operational requirements.

The courier partner may vary depending on the delivery location, serviceability, shipment type and other operational factors.

  1. DELIVERY TIME

Actual delivery time depends on the courier/logistics partner, destination, serviceability and operational conditions.

Estimated delivery information, where available, may be provided at checkout or through the order tracking system.

Delivery timelines may be affected by:

  • Delivery location
  • Courier serviceability
  • Weather conditions
  • Public holidays
  • Transportation or operational delays
  • Remote or difficult-to-service locations
  • Unforeseen events beyond reasonable control

The applicable tracking information provided by the courier/logistics partner should be used for the latest shipment status.

  1. SHIPPING CHARGES

ARCHILANA currently offers free shipping on orders within the applicable delivery area.

However, certain charges associated with specific services, such as COD charges, may apply where imposed by the applicable courier/logistics or shipping service.

Any applicable charge will be communicated or reflected in the order/checkout information before the order is placed, where required.

  1. CASH ON DELIVERY (COD)

Cash on Delivery may be available for eligible orders and delivery locations.

COD availability may depend on:

  • Delivery location
  • Order value
  • Courier serviceability
  • Product/order conditions
  • Other operational criteria

Where a COD charge is applicable, the applicable amount may be determined by the shipping/logistics service provider and will be reflected or communicated before order confirmation where applicable.

  1. ORDER TRACKING

Once an order has been dispatched, tracking information may be provided through the applicable courier/logistics service.

Customers can use the tracking information to check the current status of their shipment.

Where available, tracking information may also be accessible through the ARCHILANA website or customer account.

  1. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/building details
  • Street/locality
  • City
  • State
  • PIN code
  • Valid mobile number

Any request to change the delivery address after an order has been placed will be subject to the shipment status and the rules or technical limitations of the applicable shipping/logistics partner.

Once a shipment has been dispatched, an address change may not always be possible.

  1. DELIVERY ATTEMPTS & UNDELIVERED ORDERS

Courier partners may make delivery attempts according to their applicable procedures.

If a customer is unavailable, provides an incorrect address or otherwise fails to receive the shipment, the courier/logistics partner may attempt re-delivery or return the shipment to the sender according to its applicable rules.

If an order is returned to ARCHILANA because it could not be delivered, further action may depend on the circumstances and the applicable courier/logistics terms.

Customers may contact ARCHILANA customer support for assistance.

  1. DELIVERY DELAYS

ARCHILANA will make reasonable efforts to dispatch orders promptly and support customers with delivery-related issues.

However, actual delivery is performed by third-party courier/logistics partners, and delays may occur due to circumstances outside ARCHILANA’s reasonable control.

If your order appears to be delayed, please contact us with your order number so that we can assist you.

  1. DAMAGED OR INCORRECT DELIVERY

If you receive a package that appears damaged or receive an incorrect product, please contact ARCHILANA customer support as soon as possible.

Customers are strongly advised to record a clear, continuous unboxing video from the unopened package through opening and inspection of the product.

The unboxing video may help us investigate delivery-related issues and claims.

For complete information about damaged, defective or incorrect products, please refer to our Return, Exchange & Refund Policy.

Nothing in this Shipping Policy limits any mandatory consumer rights or remedies available under applicable law.

  1. SHIPPING & RETURNS

Shipping arrangements for approved returns or exchanges depend on the reason for the return and the applicable return terms.

For complete information, please refer to our Return, Exchange & Refund Policy.

  1. CONTACT US FOR SHIPPING SUPPORT

For delivery or shipping-related questions:

Email: care@archilana.com
Customer Support: +91 5542 319251
WhatsApp / Call: +91 92782 66360
Support Hours: 9:00 AM to 9:00 PM

Please keep your Order Number available when contacting us about an existing shipment.

  1. POLICY UPDATES

ARCHILANA may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, logistics partners, services or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.