RETURN, EXCHANGE & REFUND POLICY
Last Updated: 12 September 2026
Thank you for shopping with ARCHILANA.
This Return, Exchange & Refund Policy explains the conditions applicable to products purchased through https://archilana.com/.
1. BUSINESS INFORMATION
ARCHILANA TEXTILES
Brand: ARCHILANA
Address:
ARCHILANA TEXTILES (Second Floor)
Company Bagh, Basti
Uttar Pradesh – 272001, India
Customer Support:
+91 5542 319251
WhatsApp / Call Support:
+91 92782 66360
Support Hours:
9:00 AM to 9:00 PM
Email:
care@archilana.com
2. RETURN WINDOW
Eligible products may be requested for return within 7 days from the date of delivery.
The return period starts from the date on which the order is marked as delivered.
Return eligibility remains subject to the conditions mentioned in this policy and applicable law.
3. SALE, OFFER AND DISCOUNTED PRODUCTS
Products purchased under sale, discount or promotional offers are also eligible for return subject to this Return, Exchange & Refund Policy.
4. CHANGE OF MIND / CUSTOMER PREFERENCE
If a customer wants to return a product because of personal preference, change of mind, size preference or colour preference, ARCHILANA will generally provide an exchange option, subject to product availability.
Exchange may be requested for:
• Another available size
• Another available colour
A refund is generally not provided for a return based solely on customer preference or change of mind.
This commercial policy does not restrict any mandatory consumer rights or remedies available under applicable law.
5. DAMAGED, DEFECTIVE OR WRONG PRODUCT
If the product received is damaged, defective, incorrect, materially different from the product ordered, or otherwise eligible for a remedy under applicable law, please contact ARCHILANA customer support as soon as possible.
Where applicable, ARCHILANA may provide:
• Replacement
• Exchange
• Refund
• Another appropriate remedy
The remedy will depend on the nature of the issue, product availability and applicable law.
6. UNBOXING VIDEO
For damaged, defective or wrong-product claims, customers are strongly advised to record a clear, continuous unboxing video from the unopened package through the opening and inspection of the product.
The unboxing video may be requested as evidence to help investigate and resolve a claim.
Failure to provide an unboxing video may make it more difficult for ARCHILANA to verify the condition of the package or product and may affect the assessment of the claim where the video is reasonably necessary as evidence.
However, this requirement does not exclude, waive or restrict any mandatory consumer rights or remedies available under applicable law.
7. RETURN CONDITIONS
Where a return or exchange is approved, customers may be required to ensure that:
• The product is unused and unworn, except where inspection is reasonably necessary to identify a defect
• The product is in its original condition
• Original tags, labels and packaging are retained where applicable
• The product is not damaged due to customer misuse
• Any accessories or accompanying items are returned where applicable
Products may be inspected after being received by ARCHILANA.
8. RETURN SHIPPING
Return shipping arrangements and any applicable return shipping charges will depend on the reason for return and the applicable return terms communicated to the customer.
For issues attributable to ARCHILANA, such as an incorrect product being supplied or an eligible damaged/defective product, ARCHILANA may arrange or bear applicable return logistics as appropriate.
For customer-preference exchanges, applicable return or logistics charges, if any, will be communicated before processing the exchange.
Nothing in this section limits mandatory rights under applicable law.
9. REFUNDS
Where a refund is approved, it will generally be processed within 5–7 business days after the returned product has been received and the refund has been approved.
The actual time taken for the amount to appear in the customer’s bank account or payment method may vary depending on the payment provider or banking institution.
Where applicable, COD refunds may be processed to a bank account or UPI-linked account after the required details and verification are completed.
10. ORDER CANCELLATION
Customers may request cancellation of an order until the order is dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return/exchange process.
11. PRODUCTS NOT ELIGIBLE FOR RETURN
A return or exchange may be refused where the product has been damaged, altered, used improperly or otherwise made ineligible due to the customer’s actions, subject always to applicable statutory rights.
12. LEGAL RIGHTS
Nothing in this policy is intended to exclude, restrict or waive any consumer right, remedy or protection that cannot legally be excluded or restricted under applicable Indian law.
Where a product is defective, deficient, spurious, not as advertised/agreed, or otherwise attracts a mandatory statutory remedy, ARCHILANA will handle the matter in accordance with applicable law.
13. HOW TO REQUEST A RETURN OR EXCHANGE
To request a return or exchange, contact ARCHILANA:
Email: care@archilana.com
Customer Support: +91 5542 319251
WhatsApp / Call: +91 92782 66360
Please provide:
• Order number
• Customer name
• Registered mobile number
• Reason for return/exchange
• Relevant photographs or video where applicable
ARCHILANA may issue a complaint/service ticket number for the request so that the customer can refer to it during further communication.
14. GRIEVANCE REDRESSAL
For unresolved complaints or grievances, customers may contact:
Grievance Officer:
Archana Rao
Proprietor / Grievance Redressal Officer
Email: care@archilana.com
Phone: +91 5542 319251
Complaints will be acknowledged and handled within the timelines required under applicable law.
15. POLICY CHANGES
ARCHILANA may update this policy from time to time to reflect changes in products, services, operational processes or applicable laws.
The updated version will be published on this page with a revised “Last Updated” date.